Frequently Asked Questions about APHA Memberships, Benefits, Cost and More

You may find answers to your questions here.  If not, we invite you to contact us.

Application and Membership

Directory Listing FAQs

Dues, Fees, Upgrades & Renewals

  • J. How much are the membership dues for each type of membership?

    Pricing for each level of membership is found on the Membership Comparison Chart.

  • K. Are there any discounts for membership?

    Yes, Premium and Premium +ADL applicants will find their year one membership dues reduced if they belong to another affiliated organization.

  • L. When are the membership dues due?

    Dues for new members are due as soon as the application is received. Upon submission, the applicant is taken to a page that outlines payment choices (credit card, check, pay-by-phone.)

    As renewal dates come closer, members receive a series of renewal notices beginning 30 days prior to expiration.

    In all cases, once membership dues have been paid (by credit card), members gain access to the many benefits available to them immediately. Payment by check will delay access.

  • M. If I apply for one type of membership, can I upgrade it (or downgrade it) later?

    PACE members may upgrade at any time, as follows:

    Log into your Membership Dashboard and find a link on the right to UPGRADE YOUR MEMBERSHIP. Your dues will be adjusted according to how much time has passed since you paid for your previous membership.  

    We do not allow membership downgrades.

  • N. If I decide to upgrade my membership before my annual renewal, will you make a dues adjustment?

    Yes, we will make an adjustment to your new dues when you upgrade from PACE to Premium. To do so, we apply a portion of your already-paid dues to your new cost for membership.  The amount will be simple math. For example, if three months have passed since your PACE membership dues were paid (half your membership), then half the amount you paid will be applied to your upgraded membership – which will then run for its full timeframe.

  • O. How do membership renewals work?

    PACE memberships last for six months and Premium memberships last for one year. You can find your renewal date from your membership dashboard, by linking to Manage Your Account > scroll down to your Personal Account Information and choose Subscriptions.

    About one month prior to your renewal date, you’ll receive a first notice telling you it’s time to renew.  You’ll receive additional reminders throughout the 30 days leading to your expiration date.

    There are no automatic renewals. You must intentionally renew using the link provided in your renewal email.

  • P. If I decide to cancel my membership, will I get any portion of my membership dues refunded?

    We will refund 50% of your dues if you make your refund request within 30 days of your dues payment. After 30 days, we provide no refunds.

    If we make the refund through Paypal, we will charge a $15 service fee to cover the fees Paypal charges us.  If we must make the refund via check, there will be also be a $15 service and handling fee.

  • Q. Beyond membership dues, do you charge additional fees for some services?

    There are no additional fees for any of the benefits listed on this master list.

    We do offer some promotional programs that are linkable from members’ dashboards that may incur additional fees, such as the AdvoConnection Spotlight, and expanded directory listings (more than 5 service areas, or additional locations.)

    The only additional fee that could be charged would be for those who write us a check against insufficient funds. A returned check will trigger a $35 service fee.

Miscellaneous FAQs