Frequently Asked Questions about APHA Memberships, Benefits, Cost and More
You may find answers to your questions here. If not, we invite you to contact us.
Application and Membership
- A. Is every applicant who applies for APHA membership accepted?
The short answer is YES.
But there may be differences in qualifications for various levels of members, as follows:
Premium +ADL Members:
Since these members are listed in the AdvoConnection Directory for patients to find them and hire them, membership is not automatic. We review all applications to be sure the individual or organization meets our criteria for listing. We don’t want patients to question the listings they find in the directory. Quality is more important than quantity.
Only advocates who are in the business of working with patients and caregivers are accepted for these memberships. While we recognize the value of volunteerism (and certainly appreciate the efforts of those who volunteer their services to help others), APHA memberships are intended specifically to support those who have committed their careers to health-related assistance and advocacy.
- B. What resources will I have access to once I am a member?
Take a look to see for yourself. We have built virtual tours so you can see what’s available to our members.
If you are still trying to decide which membership to apply for, here’s a side-by-side comparison of the benefits and tools accessible to each.
- C. How can I choose the right membership level?
Directory Listing FAQs
- D. What is the AdvoConnection Directory?
The AdvoConnection Directory, found here, is a directory used by patients and caregivers who need help with some aspect of the healthcare system. They can do a search using the zip code of the patient, and the services needed to find that help. Think of the AdvoConnection directory as the online “yellow pages” of health and patient advocates.
- E. How Can I Add My Listing to the AdvoConnection Directory?
A directory listing starts with a Premium +ADL membership in the The Alliance of Professional Health Advocates. It also requires that you meet the requirements for being listed. The goal is to maximize the chances that a patient or caregiver searching the directory will find an effective advocate for their situation.
- F. What do the advocate listings look like in the patient directory?
You can link to a sample advocate listing here:
• Premium +ADL Listing (+ADL = AdvoConnection Directory Listed)
- G. To what extent will I control my own listing?
You will have control over all aspects of your listing except for testimonials.
- H. How do testimonials or endorsements get added to my listing?
Testimonials may be included on Premium +ADL Members’ directory profiles. To be sure they are genuine, they must be added by patient-clients themselves.
Each listed advocate’s individual directory listing includes a form that allows clients to comment on the work the advocate did for them, and rate them with up to 5 stars. Upon receipt and validation of comments, we publish the testimonial / endorsement on the advocate’s behalf.
Dues, Fees, Upgrades & Renewals
- J. How much are the membership dues for each type of membership?
Pricing for each level of membership is found on the Membership Comparison Chart.
- K. Are there any discounts for membership?
Yes, Premium and Premium +ADL applicants will find their year one membership dues reduced if they belong to another affiliated organization.
- L. When are the membership dues due?
Dues for new members are due as soon as the application is received. Upon submission, the applicant is taken to a page that outlines payment choices (credit card, check, pay-by-phone.)
As renewal dates come closer, members receive a series of renewal notices beginning 30 days prior to expiration.
In all cases, once membership dues have been paid (by credit card), members gain access to the many benefits available to them immediately. Payment by check will delay access.
- M. If I apply for one type of membership, can I upgrade it (or downgrade it) later?
PACE members may upgrade at any time, as follows:
Log into your Membership Dashboard and find a link on the right to UPGRADE YOUR MEMBERSHIP. Your dues will be adjusted according to how much time has passed since you paid for your previous membership.
We do not allow membership downgrades.
- N. If I decide to upgrade my membership before my annual renewal, will you make a dues adjustment?
Yes, we will make an adjustment to your new dues when you upgrade from PACE to Premium. To do so, we apply a portion of your already-paid dues to your new cost for membership. The amount will be simple math. For example, if three months have passed since your PACE membership dues were paid (half your membership), then half the amount you paid will be applied to your upgraded membership – which will then run for its full timeframe.
- O. How do membership renewals work?
PACE memberships last for six months and Premium memberships last for one year. You can find your renewal date from your membership dashboard, by linking to Manage Your Account > scroll down to your Personal Account Information and choose Subscriptions.
About one month prior to your renewal date, you’ll receive a first notice telling you it’s time to renew. You’ll receive additional reminders throughout the 30 days leading to your expiration date.
There are no automatic renewals. You must intentionally renew using the link provided in your renewal email.
- P. If I decide to cancel my membership, will I get any portion of my membership dues refunded?
We will refund 50% of your dues if you make your refund request within 30 days of your dues payment. After 30 days, we provide no refunds.
If we make the refund through Paypal, we will charge a $15 service fee to cover the fees Paypal charges us. If we must make the refund via check, there will be also be a $15 service and handling fee.
- Q. Beyond membership dues, do you charge additional fees for some services?
There are no additional fees for any of the benefits listed on this master list.
We do offer some promotional programs that are linkable from members’ dashboards that may incur additional fees, such as the AdvoConnection Spotlight, and expanded directory listings (more than 5 service areas, or additional locations.)
The only additional fee that could be charged would be for those who write us a check against insufficient funds. A returned check will trigger a $35 service fee.
- R. Do I have to be a nurse to be a health or patient advocate?
Absolutely not. Advocates come from many backgrounds, and patients need many skills and services to help them. Nurses are welcome and needed as advocates, of course! But it is not necessary to be a nurse to be successful. Learn more about the background needed to be an effective and successful patient advocate.
- S. Is there any advertising on the AdvoConnection website?
Yes, some advertising is occaisionally included in newsletters, and on some sites. Because we are a dues-supported organization, we are able to keep advertising to a minimum.
- T. I see a News and Resources page on the AdvoConnection Directory website. May I submit information to be included on this page?
Premium +ADL members may submit news and resources. Find the “In the News” request form linked from your Member Dashboard.
- U. What if there is a service I would like to have that I don't see on the membership benefits list?
If you have ideas for additional services you would like to see or take advantage of, please contact us and we’ll review them to see if they make sense for inclusion with The Alliance of Professional Health Advocates membership packages. Our best ideas come from our members! So we look forward to hearing from you.